ServiceNow Developer

ARE YOU UP FOR THE CHALLENGE?

We want you to be a part of our team, from Warsaw, as a ServiceNow Developer (20% onsite / 80% remote).

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

ServiceNow platform development:

- Implementing new configurations and customizations of ServiceNow platform

- Analyzing and advising on requests for implementation of new functionalities of ServiceNow platform

- Testing and validating proposed changes

- Writing and implementing written code to ServiceNow platform

- Running development projects in cooperation with ServiceNow Architect and Administrator

- Performing application and code reviews to ensure system integrity

- Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user

manuals, knowledge base articles etc.

ServiceNow platform maintenance:

- Managing and maintaining ServiceNow instance, including all files and services on which the instance is built (binaries, configuration,

key stores, tomcat, java, local backup, performance tuning etc.) ensuring funcionality and security compliance

- Maintaining ServiceNow up to date, upgrade and apply application patches

- Ensuring proper ServiceNow integration with Frontex systems

- Managing and maintaining MariaDB database files and services used by ServiceNow

- Providing daily support for the ServiceNow platform implementing standard changes

- Maintaining current configurations and customizations of ServiceNow platform

- Analyze and resolve application related incidents and perform bug fixes

- Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user

manuals, knowledge base articles etc.

ServiceNow platform improvements:

- Providing recommendations to business requirements and contributing to technical designs

- Supporting ServiceNow Architect and ServiceNow Administrator in designing solution architecture and administration

- Supporting ServiceNow projects planning

- Supporting other teams in risk management, disaster recovery, security management, etc.

WHAT DO WE EXPECT FROM YOU?

-Excellent practical hands-on experience in configuring, developing and maintaining ServiceNow platform (experience with on-prem

will be advantageous)

- Experience in creating customized solutions of the ServiceNow platform

- Experience in administration and maintenance of ServiceNow in a devops role

- Experience in managing the backend of ServiceNow platform in on-prem setup will be advantageous

- Experience in creating SOPs and other technical documentation

- Well understanding of complex information systems and their interoperability

- Knowledge of IT security standards

- Very strong sense of responsibility

- Accuracy and attention to details

- Open minded, excellent troubleshooting, analytical and problem solving skills

- Very good organizational skills

- Very good communication skills

- Supportive and helpful personality with co-operative and service oriented attitude

- Ability to work in stressful environment with minimal supervision

- Forward looking with a holistic approach

- High level of motivation and initiative

- Practical hands-on experience designing ServiceNow platform solutions (will be advantageous)

- Excellent practical hands-on experience with requirements gathering, analysis and project management

- Excellent practical knowledge of ServiceNow products portfolio

- Excellent practical knowledge of Service Management

- Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.)

Required Certification:

-ServiceNow Certified Application Developer certificate or equivalent

-ServiceNow Certified System Administrator certificate or equivalent